Challenge
High-value customers needed migration during active contract cycles, with strict reliability and communication requirements.
Approach
- Segmented customers by complexity and created phased migration waves with clear entry/exit criteria.
- Built an integrated plan across product, support, CSM, and solution engineering.
- Ran daily risk triage and stakeholder updates during each migration wave.
Impact
- Migrated 97% of target accounts before renewal deadlines.
- Maintained zero Sev-1 incidents during cutover windows.
- Raised customer confidence with a consistent comms plan and milestone visibility.